Privacy policy

 

Holistica Wellness Privacy Policy

At Holistica Wellness, your privacy is of utmost importance to us. We are committed to being transparent about how we collect, use, and protect your personal information. This Privacy Policy outlines our practices and your rights regarding your personal information when you visit our Site.

Collecting Personal Information

When you visit our Site, we collect certain information about your device, your interaction with the Site, and details necessary to process your purchases. We may also gather additional information if you contact us for customer support. This information is referred to as “Personal Information” and includes the following:

Device Information

• Examples of Information Collected: Version of web browser, IP address, time zone, cookie information, sites or products viewed, search terms, and how you interact with the Site.
• Purpose of Collection: To load the Site accurately for you and to perform analytics on Site usage to optimize our Site.
• Source of Collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
• Disclosure for Business Purpose: Shared with our processor, Shopify.

Order Information

• Examples of Information Collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
• Purpose of Collection: To provide products or services to you, process your payment, arrange for shipping, and provide invoices and/or order confirmations. Also, to communicate with you, screen orders for potential risk or fraud, and provide you with information or advertising related to our products or services.
• Source of Collection: Collected from you.
• Disclosure for Business Purpose: Shared with our processor, Shopify.

Customer Support Information

• Purpose of Collection: To provide customer support.
• Source of Collection: Collected from you.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here.
• We may share your Personal Information to comply with laws and regulations, respond to subpoenas, search warrants, or other lawful requests, or to protect our rights.

Behavioural Advertising

We use your Personal Information to provide targeted advertisements or marketing communications we believe may be of interest to you. For example:

• We use Google Analytics to understand how our customers use the Site. More about how Google uses your Personal Information can be read here. You can opt-out of Google Analytics here.
• We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. This is done directly or through cookies and similar technologies.

For more information on how targeted advertising works, visit the Network Advertising Initiative’s educational page.

You can opt-out of targeted advertising via:

• Facebook
• Google
• Bing

Additionally, you can opt-out by visiting the Digital Advertising Alliance’s opt-out portal.

Using Personal Information

We use your Personal Information to provide our services to you, including offering products for sale, processing payments, shipping and fulfilling your order, and keeping you informed about new products, services, and offers.

Lawful Basis

If you are a resident of the European Economic Area (EEA), we process your personal information under the following lawful bases:

• Your consent
• The performance of the contract between you and the Site
• Compliance with our legal obligations
• To protect your vital interests
• To perform a task carried out in the public interest
• For our legitimate interests, which do not override your fundamental rights and freedoms

Retention

When you place an order through the Site, we retain your Personal Information for our records unless you ask us to erase this information. For more information on your right of erasure, see the ‘Your Rights’ section below.

Automatic Decision-Making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making, including profiling, that has a legal effect on you or otherwise significantly affects you. We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud without significant effect on you.

Your Rights

GDPR If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, port it to a new service, and request that your Personal Information be corrected, updated, or erased. To exercise these rights, please contact us at support@holistica-wellness.com.

Your Personal Information will initially be processed in Ireland and then transferred outside of Europe, including to Canada and the United States. For more information on data transfers under GDPR, see Shopify’s GDPR Whitepaper.

CCPA If you are a resident of California, you have the right to access the Personal Information we hold about you, port it to a new service, and request that your Personal Information be corrected, updated, or erased. To exercise these rights, please contact us at support@holistica-wellness.com.

To designate an authorized agent to submit these requests on your behalf, please contact us at the address below.

Cookies

A cookie is a small amount of information downloaded to your computer or device when you visit our Site. We use various cookies to optimize your experience and provide our services.

You can control and manage cookies through your browser settings. Please note that blocking cookies may negatively impact your user experience and parts of our website may not be fully accessible.

For more information about cookies and how to manage them, visit www.allaboutcookies.org.

Do Not Track

We do not alter our data collection and usage practices when we detect a Do Not Track signal from your browser due to a lack of consistent industry understanding of how to respond to such signals.

Changes

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, questions, or complaints, please contact us at support@holistica-wellness.com.

At Holistica Wellness, we are dedicated to safeguarding your personal information and ensuring your privacy on your wellness journey with us.

With warm regards,
The Holistica Wellness Team